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Delivery Policy

Order Processing

We aim to dispatch all orders within 1 working day, and you will receive email confirmation of dispatch, along with any tracking details, after your order has been collected by one of our couriers.

All orders are subject to stock availability, and any inventory counts posted on our website should be taking as approximate and indicative only.

Domestic Delivery (United Kingdom)

For orders placed for delivery within the UK we may offer a range of delivery options and speeds depending on the size of your order, via. either Royal Mail, Parcelforce Worldwide, UPS, or DX Express.

We will make every effort to ensure that goods are delivered by any date that we might specify, either on our website or in correspondence by telephone or email, but we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Full tracking data for all orders (excluding samples, see below) will be provided once your order has been dispatched. This is an automated system, however, and can sometimes go awry, particularly where incorrect information has been provided. In such cases we can provide tracking details upon request. To ensure that you receive all relevant correspondence, please check your email address before placing your order.

Every attempt is made to keep delivery costs to a minimum, however some couriers implement surcharges for deliveries to certain postcodes. Wherever possible we will deliver to these postcodes via. Royal Mail, who charge a single fee for the entire UK. With larger parcels, however, this may not be an option, and regrettably delivery costs may be higher.

International Delivery (Worldwide)

We accept orders for delivery to destinations worldwide, however these shipments are quoted for on a case-by-case basis depending on the size and weight of your order. You will not be charged carriage at checkout, and instead we will be in touch with a delivery quote once your order has been packaged. You are free to either accept the quote and pay for the delivery, or cancel your order without prejudice if the costs are higher than expected.

International deliveries are are made on DDU (Duty Unpaid) terms, and any customs duties or taxes which may be payable are the sole responsibility of the person named on the delivery address and commercial invoices.

The courier, or your local customs authority, will be in touch with regards to any additional fees payable in order to release your order. If such fees are not paid within a reasonable time, as determined by the delivery courier or customs authority, then your order will likely be treated as abandoned. If your order returns to us then you will be refunded the money paid, less any delivery costs incurred by us. Whether to return the consignment to us, however, is at the discretion of the delivery company or customs authority.

We are not able to provide delivery ETAs for international orders, nor can we accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Full tracking data for all orders (excluding samples, see below) will be provided once your order has been dispatched. This is an automated system, however, and can sometimes go awry, particularly where incorrect information has been provided. In such cases we can provide tracking details upon request.

Sample Delivery (Domestic & International)

Sample orders, both domestic and international, are shipped via. Royal Mail. In the case of UK deliveries samples are shipped either via first-class post or Royal Mail 24.

International customers will be able to choose between Royal Mail International Economy, or International Standard. These services will be priced accordingly at checkout.

Regrettably we cannot offer tracking data for sample deliveries.

Lost Orders

In some extraordinarily rare cases it may take up to 10 working days for your order to be delivered, and therefore we are not able to consider a refund for lost items until after this time has passed. If you are concerned about your delivery please get in touch as soon as possible, and we will follow up with the courier in an attempt to clear up any issues.

For international shipments we must allow for up to 30 working days before we can officially declare a parcel ‘lost’ and issue any refunds.